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LOST/STOLEN ATM OR CREDIT CARDS - Page 2

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NIFE

For Credit Cards:

  • Be cautious about disclosing your
    account number over the phone
    unless you know you are dealing
    with a reputable company.

  • Never put your account number
    on the outside of an envelope or
    on a postcard.

  • Draw a line through blank spaces
    on charge slips above the total
    so the amount cannot be
    changed.

  • Don't sign a blank charge slip.

  • Tear up carbons and save your
    receipts to check against your
    monthly billing statements.

  • Open billing statements promptly and compare them with your receipts.
    Report mistakes or discrepancies as soon as possible to the special address
    listed on your statement for "billing inquiries." Under the FCBA, the card issuer
    must investigate billing errors reported to them within 60 days of the date
    your statement was mailed to you.

  • Keep a record -- in a safe place separate from your cards -- of your account
    numbers, expiration dates, and the telephone numbers of each card issuer
    so you can report a loss quickly.

  • Carry only those cards that you anticipate you'll need.
Buying a Registration Service
For an annual fee of $10 to $35, companies will notify the issuers of your credit and
ATM accounts if your card is lost or stolen. This service allows you to make only one
phone call to report all card losses rather than calling individual issuers. Most
services also will request replacement cards on your behalf.

Purchasing a card registration service may be convenient, but it's not required.
The FCBA and the EFTA give you the right to contact your card issuers directly in
the event of a loss or suspected unauthorized use.

If
you decide to buy a registration service, compare offers. Carefully read the
contract to determine the company's obligations and your liability. For example,
will the company reimburse you if it fails to notify card issuers promptly once
you've called in the loss to the service? If not, you could be liable for unauthorized
charges.

For More Information
The following federal agencies are responsible for enforcing federal laws that
govern credit and ATM card transactions. Questions concerning a particular card
issuer should be directed to the enforcement agency responsible for that issuer.

State Member Banks of the Federal
Reserve System
Consumer and Community Affairs
Board of Governors of the Federal
Reserve System
20th & C Sts., NW
Washington, DC 20551

Federal Credit Unions
National Credit Union Administration
1776 G St., NW
Washington, DC 20456

Federally Insured Savings and Loans,
and Federally Chartered State Banks
Consumer Affairs Program
Office of Thrift Supervision
1700 G St., NW
Washington, DC 20552
National Banks
Comptroller of the Currency
Compliance Management
Mail Stop 7-5
Washington, DC 20219

Non-Member Federally Insured Banks
Office of the Consumer Programs
Federal Deposit Insurance Corporation
550 17th St, NW
Washington, DC 20429

Other Credit Card Issuers
(Includes retail/gasoline companies)
Consumer Response Center
Federal Trade Commission
Washington, DC 20580

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