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Federated Financial was established in 1997. Our goal is to teach consumers everywhere how to understand and manage debt so that they can achieve and maintain financial security. We understand the important monetary issues and challenges life can send your way and we are here to help. Our free community outreach programs, which include public seminars, walk-in clinics, newsletters, and on-line materials, give all of our visitors the ability to understand how credit works; how to overcome financial obstacles; and how to achieve important economic goals.
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We provide comprehensive financial education to everyone, regardless of need. Federated Financial has worked hard to ensure that local and on-line communities receive the very best possible level of care and support possible. Our counselors, customer service representatives, and creditor relations specialists are certified as credit counselors by the independent National Institute for Financial Education. This third-party certification consists of a rigorous exam, and mandates a demonstrated knowledge of current consumer credit issues, creditor practices, and wise money management. Additionally, all counselors are required to participate in our Continuing Education program, which consists of study materials and exams covering a wide range of relevant topics such as recent and pending legislation on credit reporting, collections, consumer protection, disability, bankruptcy and social security. Our counselors are also required to review the latest data on such subjects as consumer spending, unemployment and retirement planning.
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We employ a staff of fully trained
professionals to help you.
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To further enhance our commitment to quality, Federated Financial was among the first agencies in the United States to obtain ISO 9001:2000 registration. ISO, or International Standard Organization, is an association recognized worldwide for its required implementation of a Quality Management System (QMS). The QMS mandates the improvement and consistency of every phase of operation within a company. Federated Financial received its registration through BSI (British Standards Institution), the world’s leading international standards, testing, registration and certification organization. As the first ISO registrar to be recognized by the creditors, BSI established the Credit Counseling Code of Practice, which was created in conjunction with major issuers. For a company to be registered through BSI, it must be in strict compliance with both the Code of Practice and the requirements of ISO. We successfully achieved this goal in 2001. Since then, we continue to be audited every six months by BSI to ensure that we effectively maintain the high standards defined in our Quality Management System. We also maintain daily, weekly and monthly reviews of every aspect of the QMS, focusing on internal audits of each department, corrective and preventive actions, follow-up of actions from previous meetings, quality objectives and continuous improvement.
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Federated Financial is a member in good standing with the Better Business Bureau, adhering completely to their reliability and membership standards, as well
as to the BBB Code of Ethics.
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